![]() Unplug your router then plug it in again.Disable your browser's antivirus/ad-block extensions or add-ons.In order to solve your technical issues, we suggest that you try the following steps one by one and restart the game after each of them until the problem is solved. can sometimes be responsible for issues you encounter in Criminal Case. Your Internet connection, system configuration, software, spyware, malware etc. Please note that some issues are not caused by the game itself but may be related to your computer. If you've already checked your connection and deleted past Cases but are still having trouble downloading the next Case, then please free up some additional space on your device's local storage. Don't worry - once installed, Cases only take up a minimal amount of storage. ![]() This minimum amount of required free space varies per device. Please note that due to the needs of the Android operating system, you may need a larger amount of free local storage on your device (NOT on your SD card) to install and unpackage new Case content. It may also help to " force close" the app and try again. You can delete past Cases in the game’s “Settings.” To do this, click the “gear” icon in the top left corner of the game screen then select “Manage Storage” to free up space. If this doesn't work, you may not have enough free memory on your device. If you are having trouble downloading the next Case, please double check your connection and try again. To do this you must have a stable Internet connection (WIFI is recommended if you're experiencing issues on a 3G/4G network). On the mobile version of the app, you'll need to download new Case content before you can play it. When unable to log out over a 3G/4G connection, we recommend that you connect to a WIFI connection to ensure that your game progress can be saved. If you are receiving an error message when trying to log out, please verify your internet connection and try again. Click "Log in with Facebook" on the loading screen. If you wish to switch to a different Facebook account, open the official Facebook app and make sure you're using the right account.Ħ. On the Map screen, click the settings "gear" icon in the top left corner of game.ĥ. Make sure you are connected to the internet (WIFI is preferable).Ģ. To disconnect or switch to another account, please follow these steps:ġ. You can resume your progress at any time by reconnecting to the game to your Facebook account. If you log your game out of Facebook, your game progress will be reset to Case 1. Once you connect to Facebook, your game becomes permanently linked to your Facebook account. You can compare your high-scores with those of your Teammates (and then try to beat their scores!). ![]()
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